Ineffective Apologies

Apologies are an essential method of repairing relationships in the workplace. Admitting when we are wrong can be very difficult and sometimes create conflict.…

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Theory of Public Relations

This paper suggests that introducing dialogue into public relations will improve organizational relationships with their publics. The main point of creating a…

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The Tyranny of Metrics

This book is really about the dangers of obsessing on the relationship between measurement and improvement. The fixation stems from an old idea that “what gets…

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Annotation Library

For more reading and annotations, please peruse the Annotation Library.

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